Last updated: February 2022
NN Company is committed to respecting your privacy and complying with applicable laws and regulations to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.
NN Company is a company incorporated and registered in the Netherlands with company number 77230833 (referred to in this Policy as “we, “us” and “our”).
- To analyse, profile and monitor customer patterns and better understand the interests and preferences of our key customer audiences so we can consistently improve our products and services.
- To offer an enhanced customer experience and service, including by ensuring we personalize the Site and Application and (if applicable) NN Company updates relating to products, services, and events to make them more relevant to our customers’ specific preferences.
- To ensure the proper functioning and security of our services, Site, and/or Applications, for example by identifying and preventing fraudulent transactions.
- To ensure we continue to comply with applicable laws, for example in maintaining the accuracy of our records.
What Personal Information We Collect And How We Use It
We may collect the following information:
CONTACT INFORMATION AND OTHER IDENTIFYING INFORMATION: your name, postal address, phone numbers, and e-mail addresses. You acknowledge that we may also obtain information about you as a result of authentication or identity checks (for example in connection with our standard fraud checks when you make a purchase on our Site or Application). We use this information to identify you as a customer, to process your order, to deliver products and services, to process payments, to update our records, and to generally manage your account with us under our terms with you. Providing us with certain personal information is voluntary but we may not be able to process your order and/or send you the required order acknowledgment and shipping confirmation communications if you do not provide us with certain requested information.
We may also use your contact information to send you marketing communications and to contact you in relation to service-related matters, including aftercare services or to assist you in relation to prospective purchases on our Site, to request and respond to feedback relating to Olandino. This feedback may relate to matters including Olandino’s brand, product, and services, and/or your experience and satisfaction with Olandino on our Site. We will only use your contact information where permitted to do so in accordance with applicable laws or if we have your consent to do so (if required by applicable laws).
PAYMENT INFORMATION: information related to your credit card, debit card, and/or other payment information to process payments in connection with your orders.
DEMOGRAPHIC INFORMATION: we may ask you for your gender, birthday, and age. You may also provide us with information about yourself, your product size preferences, and lifestyle interests on our Site. We use this information and/or your customer account and profile information for our internal demographic insights into our customers, to offer you an enhanced service according to your preferences, including by identifying relevant products, services, and events that may be of interest to you, and personalizing your experience with Olandino.
OTHER ACCOUNT AND TRANSACTIONAL INFORMATION: if you have a customer account we may also collect information about the products you browse online or purchase, where you purchased the products from, and other information related to your purchases or which is otherwise relevant to your customer relationship with Olandino. We use this information, for our internal demographic insights into our customers, to offer you an enhanced service according to your preferences, such as identifying relevant products, services, and events that may be of interest to you, personalizing your experience with Olandino, and sharing with you information about your past purchases.
Together with non-personal information, we may also use this information for our internal marketing analysis and demographic studies, to analyze, profile and monitor customer patterns so we can consistently improve our products and services. This means that we can offer more personalized and integrated shopping and interactive experiences to our customers across our Site.
INTERNET AND OTHER ELECTRONIC ACTIVITY: Where permitted under applicable laws or with your consent (if so required by applicable laws), we may use information about how you use our Site to personalize our communications to you, tailor the content appearing on our Site, so as to make the Site and our services and communications more relevant to you and to enable your use of any interactive features of our services. We also use this information to maintain and improve the Site and our services.
We may process information about the device you are using to connect to the services on our Site or any interactive content we may provide. This may include the type of device you use, your internet browser, your location based on the unique identifier for your devices such as an Internet Protocol address (“IP address”) or a code for an Application running on your device.
We use this information to ensure the proper functioning and security of our Site, to optimize our services to you, and to better understand how our content and services are used and their effectiveness.
LOCATION INFORMATION: When you visit our Site we may seek to determine your country/region-level location in order to direct you to the appropriate domain (internet location) of the Site, based on the region you appear to be visiting the Site from. We will do so using the information being transmitted publicly via the internet, including your IP address.
INFERENCES: We may create inferences drawn from the categories of personal information described above in order to create a profile about you to reflect your preferences, characteristics, behavior, and attitudes. We use this information to personalize and improve our services and to better understand the interests and preferences of our key customer audiences.
How Personal Information May Be Collected
SOURCES OF PERSONAL INFORMATION
FROM YOU. We collect personal information from you directly. We may also collect personal information from you indirectly, including through your use of our Site.
FROM THIRD PARTIES. We may supplement the information we collect about you with marketing and demographic information which we receive from our business partners and affiliated third-party companies, in addition to other information which is available in the public domain or which we are otherwise lawfully permitted to be provided with in order to ensure the accuracy of our records, better understand the interests and preferences of our key customer audiences and improve our service to our customers. If you don’t want us to use your personal information in this way then you can contact us at any time to ask us to stop (see “Contacting Olandino” below).
Transaction-related information may be shared with us by our business partners and other third parties (including law enforcement agencies and insurance providers) in order to identify and investigate suspected fraudulent transactions, for sanctions-related screening purposes (in respect of transactions on olandino.com and/or with US dollars as the transaction currency) and to support the security of our services, where permitted in accordance with applicable laws.
INFORMATION FROM OR ABOUT YOUR FRIENDS
We sometimes run promotions (for example on social media platforms) where you can tell us about a friend or someone else who you have a personal relationship with and two-way communications based on your shared interests, experiences, opinions, and any other relevant factors (a “Friend”) who may be interested in our products, services or Site. We may therefore also receive information about you from your friends and acquaintances who chose to provide it.
You may only provide us with information about your Friend with their permission. If your Friend gives you their permission to provide us with their details, then we will only use their information for that reason and not to send them any other unrelated offers. We may also mention that it was you who shared their details with us in the message we send to them.
Cookies are small text files that are sent to or accessed from your web browser or your device’s memory. A cookie typically contains the name of the domain (internet location) from which the cookie originated, the “lifetime” of the cookie (i.e. when it expires), and a randomly generated unique number or another identifier. A cookie will also contain information about your devices, such as user settings, browsing history, and activities conducted while using the Site. By linking the information in these cookies with other customer information that you provide to us, for example, when you log in to the Site, we may be able to identify the cookie information that relates to you.
Please see the cookies policy for more information about cookies and other technologies which are used on our Site information on how you can manage your cookie choices and preferences.
ADVERTISING AND ONLINE TRACKING
We may allow third-party companies to serve ads and collect certain anonymous information when you visit our Site. These companies may use non-personally identifiable information (e.g. click stream information, web browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to the Site and other websites in order to provide advertisements about goods and services likely to be of interest to you. These companies typically use a cookie to collect this information. Our systems do not recognise browser “Do Not Track” signals, but several of our Service Partners who utilize these cookies on our Site enable you to opt-out of targeted advertising practices.
We also provide you with additional tools to opt out of marketing from us (see “Unsubscribe from Olandino updates” below).
We may also engage Service Providers who are social media or internet search platforms so that Olandino advertisements appear on those platforms.
COMMUNICATIONS WITH OLANDINO
Please note that your calls with Olandino are recorded in order to enable us to better serve our customers, for quality assurance purposes and to ensure an accurate record relevant to any transaction under our terms.
If you contact Olandino by live chat from our Site, by email or phone, Olandino will collect your personal information and use this information to identify you as a customer, help with your query, process your order/reservation, deliver products and services, process payments, update our records and to generally manage your account with us under our terms with you. Olandino may also use information, including our chat history with you, to better understand the interests and preferences of our customer audiences.
When you are chatting to Olandino through live chat or Customer Service representative that you are chatting with may be able to see the country that you are browsing from, the Olandino pages that you are navigating to and/or the products that you have viewed and/or purchased on our Site, in order to better understand your preferences and help you with your browsing.
Receiving And Unsubscribing From Olandino Updates
We will only send you Olandino updates about our products, services, and events if you want to receive them (and, if required under applicable laws, you have provided your consent). You can opt-out of receiving updates (which would signify withdrawing your consent if you have provided consent), at any time (see “Unsubscribe from Olandino updates” below).
When sending you Olandino updates we will use the preferred communication method you selected (e.g. by e-mail, post, phone, or messaging services).
We may obtain personal information where you “like” us, create posts, mention us in public posts, or otherwise interact with our pages on social media platforms and may in response, use this information to communicate with you or provide relevant content via those social media platforms about our products, events, and promotions were permitted to do so in accordance with applicable laws. Please refer to the privacy policies of the social media platforms for information about how they collect and use your personal information.
UNSUBSCRIBE FROM OLANDINO UPDATES
If you are registered to receive Olandino updates relating to our products, services, and events, and you no longer wish to receive these, you can request that we amend your preferences. You can do that either as indicated in the particular communication, e.g.by using the unsubscribe link which is included on all email updates, or by amending your preferences online (see ‘Your rights in relation to your personal information below). Olandino will stop sending updates in respect of which you opt-out (or withdraw your consent, where applicable) within a reasonable period (as required by applicable law) and in any event within 28 days of receiving your request, in order to allow sufficient time for the change to be administered.
If you opt-out of receiving Olandino updates relating to our products, services, and events, we may still send you non-marketing communications such as emails about your account or purchases you have made from the Site, and/or emails to request and respond to feedback relating to Olandino. We will only use your contact information where permitted to do so in accordance with applicable laws.
Who We Share Your Personal Information With
Where we share your personal information with third parties (whether our Affiliated Companies or selected service providers), we will put in place contractual measures to require Affiliated Companies and Service Providers to take reasonable precautions to safeguard your personal information, as required by applicable laws.
We may share information about you with companies we have chosen to handle our order dispatch service, any delivery company that we may use from time to time and with other companies that provide support services to us, including website hosting companies, IT service providers, and fraud management solution providers. We may also share your information with other companies who sell or promote Olandino products and services, (including social media and internet search platforms who you independently subscribe), in order to provide you with an enhanced customer experience. In addition, we may also share certain limited information with companies who assist Olandino with other services, for example, in analyzing our customer data in order to better understand, profile and monitor customer patterns so we can consistently improve our products and services and understand what may be of interest to you and other customers. In each case, we will only provide these companies with the information which they need to carry out their services and they will not be permitted to use the information for other purposes. They will only be allowed to use your information in the way in which we instruct them and as permitted by applicable laws.
ORDER DISPATCH AND DELIVERY PARTNERS
FINANCIAL INSTITUTIONS, PAYMENT PROCESSING PARTNERS AND FRAUD MANAGEMENT SOLUTION PROVIDERS
Payments using our Site are made through our payment solutions providers. We may also direct you to our providers’ sites if you wish to make a remote purchase when speaking to our Customer Service. You will be providing credit or debit card information direct to our providers who process payment details further.
When you make a payment we may share your information, including details of your transaction, with service providers who provide fraud detection and management solutions related to your transaction and, in respect of transactions on olandino.com and/or with US dollars as the transaction currency, for the purposes of carrying out sanctions screening services.
In certain circumstances (where required or permitted under applicable laws or with your consent (if so required by applicable laws), we may disclose personal information relating to you to third parties (including in other jurisdictions) in order to conform to any requirements of the law, to comply with any legal or regulatory process, for the purposes of obtaining legal advice, for the purposes of credit risk reduction, to prevent and detect fraud, for sanctions screening purposes (in respect of transactions on olandino.com and/or with US dollars as the transaction currency only) and/or to protect and defend the rights and property of Olandino. At all times where we disclose your information for the purposes of credit risk reduction, fraud prevention, and/or sanctions screening, we will take all steps reasonably necessary to help ensure that it remains secure.
BUSINESS OR PROCESS CHANGE PARTNERS
In the event that we or a part of our business undergo re-organization or are sold or licensed to a third party, any personal information we hold about you may be transferred to that re-organized entity, licensee, or third party.
YOUR RIGHTS IN RELATION TO YOUR PERSONAL INFORMATION
You may have the right under applicable data protection laws to ask:
- For details of the personal information we hold and process about you (including information regarding how your information may be shared),
- For a copy of your personal information,
- That we correct your personal information where it is inaccurate and/or that we complete your information where it is incomplete,
- That we limit or restrict your personal information in certain cases,
- That we delete your personal information in certain cases,
- To receive your personal information in a structured, commonly used, and machine-readable format, and for Olandino to transmit that data to another controller (data portability) in certain cases
- To de-register your account if you have registered a customer account with us,
- To object and opt-out of important decisions which were based solely on automated decision-making.
You can also limit or withdraw any consent you give to us at any time and may have the right under applicable law to object to us using your personal information for Olandino’s legitimate purposes. You may ask us for further information regarding withdrawal or refusal of consent and the consequences of such refusal. If you do withdraw your consent, this will not affect the lawfulness of any previous processing based upon such consent.
If you would like to exercise any of these rights in relation to the personal information we hold about you or wish to change your preferences at any time, please contact our Customer Service Team. If you have an online customer account, you can also access, amend or update your information by logging into My Account on the Site and amending your details as appropriate.
Please note that we may require you to verify your identity in order to process a request made to exercise your rights in relation to your personal information. If we are unable to match this information, we may ask you to provide additional identifying information, such as a copy of your passport or drivers’ license. You may designate a third party to act on your behalf provided they have appropriate written authority to do so.
If you make a request to delete your personal information, note that we may not delete all of your information. We may still process your personal information if it is necessary to do so and we are lawfully permitted. For example, in the following circumstances:
- Transactional: to complete a transaction for which the personal information was collected, provide goods or services requested by you, or perform a contract we have with you;
- Security and Maintenance: in the context of detecting and/or preventing security incidents and/or debugging or repairing any errors; or
- Legal: to protect against fraud or illegal activity or to comply with applicable laws or resolve legal claims or exercise rights under applicable laws.
If you remain unhappy with a response you receive from us you can refer the matter to your local data protection supervisory authority (for example, see European authorities here).
NOTICE TO CALIFORNIA RESIDENTS/YOUR CALIFORNIA PRIVACY RIGHTS
To opt out of sharing your personal information with third parties for their direct marketing purposes, please e-mail us and clearly state your request, including your name, mailing address, e-mail address, and phone number. Please see “Unsubscribe from Olandino updates” for additional information.
If you exercise any of your personal information rights detailed in this section, we will not discriminate against you and we will not deny you goods or services, charge you a different price, or provide you with a lesser quality of goods or services.
RETENTION AND DELETION OF PERSONAL INFORMATION
We will only keep your information as long as you remain an active customer and for 5 years afterward or otherwise as required for our business operations or by applicable laws. Recordings of calls to Customer Service are retained for 6 months unless it is reasonable or legally required in the circumstances to hold such recording(s) for a longer period (for example, due to a potential dispute, complaint or ongoing customer service inquiry). We may need to retain certain personal information even once a customer account has been closed or deleted to enforce our terms, to comply with legal or regulatory obligations, for fraud prevention, to identify, issue or resolve legal claims, and/or for proper record-keeping purposes. We may also retain a record of any stated objection by you to receiving Olandino updates for the purpose of ensuring we can continue to respect your wishes and not contact you further. Your personal information will be deleted or destroyed in a manner that cannot be restored or reproduced.
SECURITY AND THIRD-PARTY LINKS
We take reasonable steps to protect your personal information against unauthorized or accidental access, processing, erasure, loss of use. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information submitted to us, and any transmission is at your own risk.
We do however use strict procedures and security features to try to prevent unauthorized access wherever possible. Personal information may be accessed by persons within our organization, or our third-party service partners, who require such access to carry out the purposes indicated above, or such other purposes as may be permitted or required by the applicable law.
Personal information provided to Olandino via the Site and online credit card transactions is transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. When the letters “HTTP” in the URL change to “https,” the “s” indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you are about to enter a secure area or display a padlock image. The Site uses this encryption technology to protect your information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information.